general conditions

General Conditions


The present General Conditions of Reservation (hereinafter General Conditions) will regulate the commercial relationship that may arise between VIAJES AMAIA SA and the user or client for the contracting made through the forms that VIAJES AMAIA SA makes available on its website
The reservation through the websites of VIAJES AMAIA SA will imply the express acceptance, by the client or user of the pages, of these conditions, as well as of the conditions of use established for the navigation of the user through the pages owned by VIAJES AMAIA SA
These conditions will be applicable without prejudice to the application of the legal regulations on the subject that are applicable for each case.
The General Conditions of Contract regulate the distance selling relationship between VIAJES AMAIA SA and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Conditions of Contract, the Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, to Royal Decree 1906/1999, of December 17, 1999, which regulates the Telephone or Electronic Hiring with general conditions, Organic Law 15/1999, of December 13, Protection of Personal Data, Law 7/1996, of January 15 of Retail Trade Regulation, and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce.
VIAJES AMAIA SA reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any admissible form in law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, VIAJES AMAIA SA reserves the right to apply, in certain cases, a Particular Contract Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.
Information prior to booking
VIAJES AMAIA SA informs that the reservation procedure through its web pages is detailed in the corresponding section for the formalization of the reservation.
Likewise, VIAJES AMAIA SA informs that the user can have access to the conditions of use available on the same website.
For the reservation with VIAJES AMAIA SA through its website, the user or client expressly declares to know, understand and accept these conditions of use and the General Conditions. In the same way, the user declares to be of legal age and have the legal capacity and to act necessary to access the websites of VIAJES AMAIA SA and the contracting through them. The user is responsible for dealing confidentially and responsibly with the identity and password (if required) obtained in the registry as a client, not being able to assign them to another.
Once the reservation is made, the user will receive by email the confirmation of their reservation and the necessary documentation to enjoy the services contracted and will also serve as proof of the reservation made.
The confirmation of reservation and the proof of the reservation (impression made by the user) will not be valid as an invoice.

Offer of reservations and price reference.
In compliance with current regulations and, in particular, Law 34/2002 on the services of the information society and electronic commerce, VIAJES AMAIA SA offers information on all possible reservations in the corresponding section for the formalization of the reservation. its characteristics and prices. However, VIAJES AMAIA SA reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing the content of them. In this way, the products and / or services offered at any time by the website  will be governed by the General Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products and / or services.

Indication of prices.
Each possible reservation offered will have its price indicated and if it has incorporated VAT or any other tax that, if applicable, is applicable. The prices indicated on the screen will be those valid at any time except typographical error. When the price is different for the reason stated above, VIAJES AMAIA SA will inform the customer as soon as possible.
The availability of the offers offered by VIAJES AMAIA SA through its website may vary depending on the demand of customers. Although VIAJES AMAIA SA updates the database periodically, the reservation requested by the client could be complete at that time. In this case, VIAJES AMAIA SA will send an e-mail to the client informing him of the impossibility of the availability of the offer.
Payment Methods.
The customer may pay the amount of their service by choosing any of the following forms. During the purchase process you must indicate your choice:
VISA or MASTERCARD credit card
All operations that involve the transmission of personal or banking data are made using a secure environment, a server based on the standard SSL (Secure Sockets Layer) security technology. All the information transmitted to us travels encrypted through the network.
Likewise, the information about your credit card is entered directly on the bank's website, in the POS (Point of Sale Terminal of the Bank) and they are not entered or registered in any VIAJES AMAIA SA server.
When paying with a VISA or MASTERCARD card you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.
This form of payment is valid only on the web.
When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, the holder may demand the immediate cancellation of the charge. In such case, the corresponding debit and debit entries in the accounts of the provider and the holder shall be made as soon as possible.
However, if the purchase had actually been made by the cardholder and the refund requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that will remain forced against VIAJES AMAIA SA to compensate the damages and losses caused as a result of said cancellation.
Cancellation of the reservation.
The cancellation of the reservation will be stipulated by the service provider and will be indicated at the time of booking.
As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, can not be returned or may deteriorate or expire quickly, are exempt from withdrawal.

In accordance with the provisions of the Organic Law 15/1999 on the Protection of Personal Data, VIAJES AMAIA SA informs the users of its websites that the personal data collected by the company through the forms located on its pages, will be introduced in a file under the responsibility of VIAJES AMAIA SA, with the purpose of facilitating, expediting and fulfilling the commitments established between both parties. Likewise, VIAJES AMAIA SA informs of the possibility of exercising the rights of access, rectification, cancellation, and opposition by writing to the address C / CAPITAN ZUBIAUR 14, BAJO, 48370 BERMEO (VIZCAYA).
While you do not inform us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to answer as many consultations as you deem appropriate and to send the information requested.
Likewise, VIAJES AMAIA SA reserves the right to present civil or criminal actions it deems appropriate for the improper use of its website and contents or for the breach of these conditions.
The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. VIAJES AMAIA SA has its address in VIZCAYA, Spain.

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